Design Thinking & Service Design Facilitation/Coaching

Design Thinking is more than a method, it's a way of thinking. It enables complex problem-solving through a holistic understanding of the problem at hand, uncovering the underlying, possibly interrelated factors that influence the solution and the core root of a challenge. Through an iterative process, it enables the design of flexible, innovative and sustainable solutions that are thought through and consider the wider picture, not just a quick win.

Service design is an interdisciplinary process that aims to design services that meet the needs of the user (customer-centric), while at the same time designing them in such a way that they are effective and efficient for the provider on the back-end. This ensures that services are developed and designed in a way that is customer, market and strategic-specific, aligned and complete.

At the heart of this process is the customer, therefore it observes and understands the customer's behaviour, expectations and requirements and uses that to inform the design.

Service Design involves several disciplines such as Design Management, psychology and sociology. A team of interdisciplinary people work together to develop an innovative solution. The process itself consists of several phases.

My Coaching offerings:
-Coaching and use of Service Design/Design Thinking in your business
-Workshops on the necessity and wide-ranged possibilities of Service Design/Design Thinking
-Consultation on how to apply Service Design/Design Thinking methods in a corporate environment
-Consultation on building an effective design team

My Facilitation offerings:
-Understanding & defining target audience
-Setting up a project with the phases and methods of Service Design/Design Thinking
-Mentoring & Support throughout the project
-Co-Designing Services, Workflows and procedures
-Co- & Facilitation of Service Design Workshops & Design Sprints

Book a Meeting:
https://calendly.com/asktdesign/30min